Refund policy

At HorizonTechVape.com, customer satisfaction is our top priority. We are committed to ensuring every customer has a positive experience with our products and services. To best support our customers, all return and exchange requests are reviewed on a case-by-case basis, taking into consideration the specific circumstances of each order.

Our support team may first assist with troubleshooting and provide helpful guidance to quickly resolve any product-related concerns before processing a return or exchange request. We appreciate your patience and cooperation throughout this process.

Standard Returns

We accept returns of new, unused, and unopened items purchased directly from HorizonTechVape.com within 15 days of the delivery date.

If your return meets our return policy requirements, we will issue either:

• a full refund to the original payment method, or
• store credit for future purchases.

Please note:

• Returned items must be in original condition and original packaging.
• Returns that do not comply with our return policy may be rejected and shipped back to the original delivery address.
• Shipping fees are non-refundable unless the return is due to a verified defect or shipping error.

If you need assistance with a return or exchange request, please contact our customer support team before sending any items back.